OXFORD CAT CLINIC
GUIDE TO REFERRALS
When your cat comes to see us at The Oxford Cat Clinic, you will have an extended appointment with one of our referral vets. You should allow up to 60 minutes for this appointment as the vet will want to take a thorough history from you and examine your cat. It is sometimes necessary to keep your cat in the hospital overnight for further treatment. If we anticipate this being necessary we will let you know as soon as possible.
Treatment may need to be performed under sedation or general anaesthetic. For this reason we ask that your cat is not fed from 11pm the previous day. Your cat is allowed water right up until their appointment but they should be shut indoors so that they cannot find anything to eat for themselves. They will be fed as soon as their treatment is over.
Please remember to bring any information from your own vet, such as a clinical history or x-rays. It is also important to bring any medication that your cat is currently taking. We have comfy bedding, toys and a range of food but If you wish to bring any of your cat's own things along to make them feel at home you are welcome to do so. If your cat is insured please bring a completed claim form.
Our referral team vets will keep you informed about your cat’s treatment while they are staying with us. For cats that are staying overnight with us our normal routine is for your cat’s attending nurse to call you in the morning around 9am to let you know how they have been overnight and at the end of the day our inpatient nurse will call you to let you know their progress through the day.
Our referral vet will call you to give you a medical update, usually once a day, report any tests results and to make or revise your cat’s treatment plan with you. Please feel free to ring the nurses during the day for more regular updates, if no-one is immediately available we will do our best to call you back as soon as someone is free. We are happy for you to come and visit your cat for a short time if they are staying for a number of days, however, we do ask that you speak to a member of the clinical team to arrange a suitable time for the visit this way we can ensure a member of the team is free to answer any questions you may have. Please bear in mind we are a working veterinary practice and we do need to be mindful of our other inpatients needs.
You will have been given an estimate of costs at the time of booking. This is the estimated cost of the initial consultation, initial investigations and a written report to your own vet. Veterinary treatment can be expensive and medical cases are often unpredictable, with treatment options changing rapidly. Our vets will keep you informed of any additional fees but please ensure that you ask for regular updates regarding treatment costs. If at any point you become concerned over costs please raise it with a member of our staff as soon as possible.
Payment is expected at the time of discharge from our hospital.
If your cat is insured please bring a completed claim form with you as well as your policy documents if you have them to hand, this will give us details of any exclusions on your policy, your insurance limits as well as details of any policy excesses.
The majority of our clients pay bills in full at the time of discharge, we then make an indirect claim on their behalf once a completed claim form has been received. Payment is then made directly from the insurance company less any excess payments and uninsured items directly back to you. We do not charge for this service.
Alternatively we can arrange for your insurance company to pay us directly, there is a £15 charge for this service and we must receive a signed and completed claim form prior to discharge. In these circumstances we will ask you to pay only your excess payments plus any treatment not covered by your insurance policy on the day.
For those with sat nav our post code is OX2 9JU, you will find us next to The Seacourt Bridge pub. We have parking at the front of our building.
Should you need to cancel or rearrange your appointment please let us know as soon as possible. If a cancellation is made within 24 hours of your appointment you may be liable for a cancellation fee of £50.
Please be aware that we work closely with referring vets and wish to maintain these close relationships. For this reason we can only see your cat for the condition for which it has been referred to us. Any other conditions should be seen with your own vet, as should ongoing treatment for the referral condition wherever possible. For this reason we cannot register you as a first opinion client, with any cats, for a period of 6 months from your first referral visit to us.
We look forward to meeting you and your cat soon.
The Oxford Cat Clinic Team