COVID 19 Service Updates

IMPORTANT COVID UPDATE - March 2021 

Oxford Cat Clinic - Moving to FIXED TEAMS at Botley and Marston

From Monday 8th February

We are making some changes in response to the worrying news that new variants of Covid 19 are more transmissible, which increases the chance of a positive isolation and the possibility for in-contact team members to be asked to self-isolate.
Because of this, we are changing our work patterns. By splitting our teams across two sites we hope to secure a continuous and first-class veterinary service for your cats throughout 2021. We do want to reassure you that these changes have not been made lightly. We are aware that everyone is already battling with so many changes to their lives over the last year, but we feel this is a necessary alteration until we are all safely vaccinated.
As you may imagine, within each clinic site we need to work in close proximity with each other in order to care for all your lovely cats. By splitting our work-force into 2 separate teams we hope to have a second team always available to help should one team be depleted, albeit at another site in Oxford.
Dr. Eleanor Flynn and Dr. Muna Roberts will be working at Marston,
with nurses Kim and Maria and receptionist Sophie.
Dr. Fiona Miller and Dr. Duncan Watts will be working from Botley,
assisted by our regular locums Drs. Sam Walker, Susie Winterbourne and Natalia Mohr,
and supported by nurses Steph, Kat, Gisele, Stacey, Becca and Sam,
with Brittany and Charlotte at reception
Despite the split working teams, our phones continue to be shared across both sites. The receptionist should always announce which site you are talking to, and be very specific about where your appointment is booked. Always ask if you are not sure.
Please be reassured that our services on offer will not be affected. Clinic availability and capacity will actually be increased at Marston and only slightly decreased at Botley. We have been extremely busy recently and working to capacity. In some circumstances, we apologise but we may only be able to offer availability at one of the clinics. We are very grateful for all our clients' support and patience at this time and hope you will work with us if we suggest an appointment at the other clinic.
If you specifically wish to see a specific vet that is fine; we can guide you to their specified clinic and let you know when they are next available.
On a happier note, due to lockdown restrictions, traffic volumes are low at present, so if you are asked or wish to attend a more distant clinic, traffic delays are limited.
Of course if due to transport or mobility issues you can only attend your "home" site we will be happy to see you and your cat, but the veterinary choice is limited to the duty vets that day. All our vets are handpicked for their knowledge and ability with cats, and also happen to be jolly nice people, so you hopefully will be happily delighted by a new face!
Patient records are safely shared across both sites, so case-continuity is guaranteed, whichever approach you choose.
Food orders and repeat prescriptions can still be ordered from and collected at your preferred Clinic
For those of you who are shielding, we will continue to provide distanced support in every way we can
On a separate and cheerful note, Dr. Duncan Watts will be joining our team in February. Duncan is new to the Oxford Cat Clinic, but a long-term resident in Oxford. Duncan has known Caroline and Martha for many years. We love his gentle and considered approach and are thrilled to be welcoming him. He is very experienced and available for consultations from 22nd February onwards.
Martha Cannon and Caroline Blundell will continue to work from the Botley Clinic seeing external referrals from other Clinics, as well as advising on more complex cases that have been internally referred by our own team.
The changes outlined above will not be permanent. We apologise for any disturbance they cause, but we feel it is essential that we do all we can to protect the veterinary services we provide. Providing two separate teams helps to safeguard each clinic-team, safeguard our clients, and reduces the risk of having to close the entire clinic in the unfortunate case of a confirmed positive case of Covid 19 amongst the team.
Feb 1st 2021: A combination of Brexit and Covid are causing some external laboratory reports to be delayed currently. We apologise, but this is out of our hands. We will do the best we can to support anyone affected by this and hope it settles quickly.
Vaccination Update
We are experiencing some vaccine supply issues due to vaccine vials being prioritized for human Covid 19 vaccinations. As a result we will be prioritising vaccinations as follows:
  • Boosters for Kittens: We continue to vaccinate kittens and give the first annual booster for adolescent cats (12 months after their initial kitten course) as normal.
  • Boosters for Senior cats: We continue to vaccinate cats over 10 years of age as normal.
  • Boosters for Adult cats: We are inviting clients to book annual vaccinations for cats Whose vaccination is overdue by more than 2 - 3 months.  However, if you have any health concerns regarding your cat ie lumps, bumps, losing weight, skin issues etc please do not delay booking an appointment, as with humans delays can be both costly and at times heartbreaking. Please make a note of your concern in the "reason for appointment" if booking on line or simply tell our reception team if booking by phone.
If you can attend appointments for vaccinations during the week rather than at the weekends this does help us as weekends tend to be booked with poorly cats.

 

Once again would like to thank you all for your continued patience, support and understanding during this difficult time.

Please remember that whatever your situation do not bring your cat to us without booking an appointment. Our online booking service is currently suspended due to the complexities of the situation so please call us to book an appointment

Please bring your cat in a secure and labelled carrier, and yourself with a coat and charged mobile phone, ringing us as you arrive.

Due to demand for appointments, please be patient, we do hold a number of "same day" appointments back for very sick cats.

The Oxford Cat Clinic is here to help, providing Gold Standard Veterinary Care to all our patients.

We are eagerly awaiting your call, offering our usual comprehensive service from our team of cat-experts.

During COVID 19 we have made three important changes to our normal consulting process:

VISITING THE CLINIC WITH YOUR CAT

  1. All visits are by appointment only

  2. We examine your cat in the clinic but consult with owners by telephone

  3. No owners are allowed inside the clinic, except in the case of cat-euthanasia or other exceptional circumstance

Before leaving your home please check:

  • That you know which clinic you are expected at

  • That your mobile phone is charged

  • That your cat-box is secure and labelled​

When you arrive at the Clinic please:

  • Call reception to let us know you have arrived

  • Bring your cat in the secure, labelled basket to our doorstep where the receptionist will accept your cat, allowing you to return to your car. We will wipe the handles with COVID disinfectant before picking the basket up and upon returning it. 

  • Please don't worry about your cat being in the clinic on his or her own - they are in safe and loving hands all the time, and although you are not in the same room with your cat you are still very much involved in the veterinary consultation

  •  The vet will call you on your mobile phone to speak to you about any worries and concerns you may have regarding your cat and to discuss any findings, treatment plans and costs involved

  • Once your cat is ready to return home we will ring to collect telephone payment and to let you know we are about to bring you cat to the door, or if your cat is being admitted the nurse or vet will come to the car-park with the consent form for you to sign

By applying these restrictions we ensure the safety of our clients, our team and all our families.

Within the clinic, our teams are observing social distancing where possible and PPE rules apply to keep everybody safe.

This will allow us to continue providing care for our patients and keep our two sites open over the coming winter.

 

Botley or Marston?

Because of the increase in telephone-consulting, telephone lines may be busy. Please be patient - we will pick up your call as soon as we can.

To increase efficiency, phone-calls can be answered at Botley or Marston. The receptionist should state CLEARLY which clinic you are talking to

but always double-check if you are not sure

OPENING HOURS 

BOTLEY 01865 243000: Open 8 am to 6:30 pm Monday to Friday

MARSTON 01865 950700: Open 8 am TO 5.30 pm Monday to Friday

WEEKENDS BOTLEY CLINIC ONLY: SATURDAY 9 am to 2 pm and SUNDAY 9 am to 12 pm

Emergencies: outside our regular opening hours please call our Out of Hours service on 01993 811355

  •  

EXTERNAL REFERRALS AND VETERINARY HOSPITAL

Our referral service and veterinary hospital are fully operating but behind closed doors as outlined above.

Thank you for your cooperation and understanding throughout this current situation.

The Oxford Cat Clinic Team

It doesn’t need to be an emergency!

Any condition that may deteriorate to become a welfare concern should be seen. We all know how cats hide their illness, so we are anxious to speak to you as soon as you recognise that your cat is unwell. Don't feel you need to try and decide whether or not to seek advice. If you are worried we are here to help. The first 20-minute consultation is charged at £48.50 - plus the cost of any procedure or medication required. Appointments can be booked via our website or by phone".  

 Vaccinations ("Booster") for Adult Cats

Boosters for Senior cats: We continue to vaccinate cats over 10 years of age as normal.

Boosters for Adult cats: We are inviting clients to book annual vaccinations for cats Whose vaccination is overdue by more than 2 - 3 months.  However, if you have any health concerns regarding your cat ie lumps, bumps, losing weight, skin issues etc please do not delay booking an appointment, as with humans delays can be both costly and at times heartbreaking. Please make a note of your concern in the "reason for appointment" if booking on line or simply tell our reception team if booking by phone

We are sorry but we are not able to re-introduce the complimentary 6-month checks at this time due to  COVID pressures and the demand on appointments currently.

How to book a consultation

Please call the clinic. Lines can be busy so please be patient. The phone lines are shared between both clinics to ease congestion, so be sure to state clearly which clinic you prefer to visit and reception will book the most convenient time.  We will advise you if a visit to the Clinic is needed or whether a telephone consultation would be more appropriate. Please note telephone consultations are chargeable.

 

If a follow-up visit does need to be carried out following a telephone consultation so long as the visit takes place within 24 hours as second consultation fee will be charged. Please be aware that we are not able to consult by email and that e-mails are not monitored 24-hours. 

Kitten, 1st Vaccinations & 2nd Vaccinations

We are prioritising the vaccinationof kittens and cats in the first and second year of life. You will be asked to bring your kitten/cat to the Clinic and asked to wait outside. We will then collect a brief history from you and your kitten will be collected from you at the door. The vet will carry out a full physical health assessment, discuss any findings with you by phone and give the appropriate vaccination.  Your cat will then be handed back to you.

Emergencies

Some cases do need to be seen at the hospital without delay. For example any cat that has been involved in major trauma, has suffered blood loss, has difficulty breathing or has an eye injury will be directed to come down to the clinic at an appointed tme for direct examination. Please ring us on 01865 243000 and press 1 iff you think you have an emergency and need further advice.

Ordering of Medicine and Food

Please offer us as much notice as possible when re-ordering food and medicines. Due to COVID 19 our supplies are less regular than usual. Once your order is ready we will text you to arrange pre-payment over the phone, and collection from our clinic doorstep. We also have a courier service available for drugs (not food) for £9.00. Please allow 7 - 10 days for courier delivery as delivery has been irregular due to COVID 19 and this is beyond our control. To place an order please click below. We also now have a delivery option on our Cat's Whiskers Reward Plan.

Cat's Whiskers Health Plan Delivery Sign Up

Food

Flea & Wormer

Prescriptions

Neutering

We recognise the importance of neutering cats to prevent unwanted pregnancies and other related health and behaviour issues. Please contact us if your cat requires neutering.

Hospitalisation

We are still admitting cases that require hospitalisation into our hospital, where they will be cared for as usual by our dedicated team. Unfortunately, at this time if a cat is hospitalised at our facility, visits will not be permitted except in exceptional circumstances such as euthanasia of your cat

E-Mails

We monitor e-mails regularly but they are not monitored constantly, so please do not use e-mails to report an urgent case. We will occasionally request photos or videos via e-mail to support a telephone consultation.

Sanitisation - Personal & Surfaces

We have increased the frequency of cleaning and disinfection of all surfaces. If you are asked to enter the building please follow instructions from our team regarding movement on site and sanitise and/or wash hands on arrival and before leaving.

Telephone Consults

Please make sure we have the correct contact number. Stay close to your phone at the allotted time and the vet will ring you as soon as they can. Because we remain very busy there can be a slight slip in appointment times. We will let you know if there is a major hold-up, but if you are unsure and time is ticking-on please ring and check all is in order.

Vulnerable & Self-Isolating Adults

If you are affected by Covid 19, PLEASE DO NOT ATTEND THE CLINIC, please call us. We will find a way of giving your cat essential care. If you are concerned about cat food and medical supplies please ring us to discuss options and make a plan. 

The Oxford Cat Clinic BOTLEY

78A West Way

Botley

Oxford

0X2 9JU UK

Phone: 01865 243000

E-mail: enquiries@oxfordcatclinic.co.uk

NOW REOPEN

The Oxford Cat Clinic MARSTON

24 Cherwell Drive

Marston

Oxford

0X3 0LY UK

Phone: 01865 950700

E-mail: marston@oxfordcatclinic.co.uk

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