The Oxford Cat Clinic BOTLEY

78A West Way

Botley

Oxford

0X2 9JU UK

Phone: 01865 243000

E-mail: enquiries@oxfordcatclinic.co.uk

The Oxford Cat Clinic MARSTON

24 Cherwell Drive

Marston

Oxford

0X3 0LY UK

Phone: 01865 950700

E-mail: marston@oxfordcatclinic.co.uk

Oxford Cat Clinic © 2020                       Terms of Business                      Careers

COVID 19 Service Updates

Updated on March 27th 2020 at 5PM

 

We are committed to looking after your cat while limiting the spread of coronavirus. We want to ensure the safety of our clients, our staff and the general public; in this way we hope to continue to provide this care over the coming months.

 

PLEASE DO NOT ARRIVE AT THE CLINIC WITHOUT AN APPOINTMENT – PHONE FIRST

We are waiting to speak to you!

Lines may be busy; if you are hearing a ringing tone or are put on hold please be patient.
 

The Oxford Cat Clinic is still here to help, providing Gold Standard Veterinary Care to all our patients. However in line with the new guidance on self-isolation and social distancing announced this week, and following British Veterinary Association guidelines, there are some important changes to our normal consulting process.

We are eagerly waiting to chat by telephone, offering our usual comprehensive service from our team of cat-experts. All cases will be triaged during this initial telephone conversation. Many non- urgent or routine concerns can be resolved by telephone consultation, without the need to visit the clinic. Urgent and emergency cases may be directed to the clinic, following special guidelines below.  

We are still operating our veterinary hospital service behind closed doors - but we are only able to physically examine urgent and emergency cases. They may be offered onsite treatment and possible admission into our hospital.

Telephone Triage

(free of charge)

When you ring, our vets and nurses will decide if a physical appointment is necessary and/or safe. Questions will be asked by the person taking your call about your cat’s problem and your isolation status. We urge you to be patient and answer as accurately as possible. We may need to call back later with the decision or details of special arrangements.

6 Month & Yearly Routine Health Checks & Vaccinations ("Booster") for Adult Cats

We encourage a 6-monthly health assessment for every cat. In the current climate we are delaying all annual boosters for 2 months. We would like to reassure owners that your cat will not be put at any risk by this delay.

Telephone Consultation

20 minute telephone consultations with a vet or a veterinary nurse to discuss your concerns are by appointment only; to access our telephone consultation service directly please book on line here.

 

If you are unsure please ring for advice. More detailed histories, with or without photos, can be e-mailed in advance to enquiries@oxfordcatclinic.co.uk.

 

Please put your cat’s name, your surname and postcode in the subject line.

Payment is over the phone in advance or at the time.

Kitten, 1st Annual Vaccinations & 2nd Vaccinations

This treatment is being prioritised at present

We are offering this service initially by telephone consult, verbally giving reassurance and discussing any health-care issues arising. Once this has taken place you will be asked to bring your kitten/cat to the Clinic and asked to wait outside. We will then collect your kitten from you at the door, carry out a full physical health assessment, give the vaccination if appropriate and then discuss any findings with you by phone. Your cat will then be handed back to you.

Emergencies

If your cat is in urgent difficulty please ring the clinic for advice. Life-threatening emergencies are given priority and will of course be seen without delay.

Ordering of Medicine and Food

Due to the current situation we ask that you please give 3 - 5 days notice when ordering supplies for your cat. Due to a decline in delivery drivers, our supplies will arrive less regularly than usual. To place an order please click below.

We can also delivery your flea and wormer by post.

Cat's Whiskers Health Plan Delivery Sign Up

Food

Flea & Wormer

Prescriptions

Collection of Medicine & Food

 In line with current government advice we are discouraging visits to the clinic except where absolutely necessary. Where possible we will post or deliver your items. If postage or delivery is not possible, we will arrange for collection in the car park, following strict guidelines to restrict contact. In all cases payment in advance of collection is requested.

Cat's Whiskers Health Plan members can have 3-monthly home deliveries added to their plan for an additional 50p per month.

Hospitalisation

We are still admitting cases that require hospitalisation into our hospital, where they will be cared for as usual by our dedicated team. Unfortunately, at this time if a pet is hospitalised at our facility, visits will not be permitted except in exceptional circumstances

Routine Procedures

Following the new curbs on movement announced 23 March 2020 all routine procedures are being delayed for at least 3 weeks until after Easter.

Sanitisation - Personal & Surfaces

We have increased the frequency of cleaning and disinfection of all surfaces. If you are asked to enter the building please follow instructions from our staff regarding movement on site and sanitise and/or wash hands on arrival and before leaving.

Urgent & Emergency Procedures

If a visit to the clinic and possible hospital admission is deemed in the best interests of the patient advice on admission to the Clinic will be given accordingly during the initial telephone consultation. Please see below for guide-lines.

Vulnerable & Self-Isolating Adults

If you are concerned about pet food and medical supplies please ring us to discuss the options. We are more than happy to help care for our vulnerable local community by dropping off cat food or medication whenever possible.

GUIDE-LINES IN PLACE AT OUR CLINIC TO REDUCE SPREAD

REDUCED NUMBERS ON SITE / REDUCED INTER-PERSONAL CONTACT
When a visit to the clinic is deemed necessary, we are spacing out appointments with only one client on the premises at a time. Please announce your arrival by phone and wait outside. The veterinary surgeon or nurse may conduct some of the verbal part of the consultation by telephone. Either you will be called in or a nurse will bring in your cat for examination, as appropriate. Ongoing consultation may be conducted by telephone. Where clients are permitted to enter the building, they should maintain at least 6 feet / 2 metres of space between other clients and team members in common spaces. After admission your cat will be examined in the Clinic in the usual way. Advice will be given and discussions will take place about the options for their treatment - again this will be over the telephone.

EXPOSURE TO COVID 19

If clients have been exposed to COVID-19, had close contact with someone who has, or are experiencing symptoms, and their cat needs emergency veterinary care, please call us on 01865 243000/01865 950700.

We will be able to advise you on how your cat can receive the care they need.

 

Thank you for your cooperation and understanding throughout this current situation.

 

We hope that you remain safe and well. If you have any questions or are worried about your cat’s health, please call us: We will always do our best to help.

The Cat Clinic Team