COVID 19 Service Updates
Updated on July 10th 2020 at 4PM
We are committed to looking after your cat while limiting the spread of coronavirus. We want to ensure the safety of our clients, our team and the general public; in this way we hope to continue to provide this care over the coming months.
PLEASE DO NOT ARRIVE AT THE CLINIC WITHOUT AN APPOINTMENT – PHONE FIRST
The Oxford Cat Clinic is still here to help, providing Gold Standard Veterinary Care to all our patients. However in line with government guidance on self-isolation and social distancing, and following British Veterinary Association guidelines, there are some important changes to our normal consulting process. Please note: Telephone lines may be busy; if you are hearing a ringing tone or are put on hold please be patient.
WE ARE OPEN AT MARSTON and OPEN FOR ROUTINE ANNUAL VACCINATION REVIEWS!
From July we are open at MARSTON, Monday to Friday from 9am to 5pm. Telephone consultations will continue to be available seven days a week for clients of both clinics - subject to booking - throughout the normal opening hours 8.30 to 6pm. (Calls for Marston clients will be handled by our Botley clinic outside the hours of 9am to 5pm Monday to Friday).
Please be aware that all food and medications should be pre-ordered via our website if possible. Please state your preference for surgery collection (Botley or Marston) or for £9 courier delivery. We will ring you for over-the-phone payment when the items are ready for collection or to be sent for courier delivery. If collecting we advise you double-check with the surgery site (Botley or Marston) before setting off so that we can get your items ready.
We are operating a closed-door policy – ie no client is allowed on the premises except in exceptional circumstances. Our team work in smaller numbers and observe social distancing, PPE rules apply to keep everybody safe.
We are eagerly waiting to chat with you by telephone, offering our usual comprehensive service from our team of cat-experts.
All cases will be triaged during this initial telephone conversation. Many non-urgent or routine concerns can be resolved by telephone consultation, without the need to visit the clinic. Urgent and emergency cases may be directed to the clinic, following special guidelines below.
If your cat does need to visit the clinic please make sure you have a secure basket and a charged mobile phone with you. Let us know when you arrive at the clinic and, when we are ready, we will ask you to place your basket on the doorstep. You can then return to your car while we collect the basket and bring it into the practice. We will wipe the handles before picking the basket up and upon returning it.
We are still operating our veterinary hospital and external referral service behind closed doors.
Thank you for your cooperation and understanding throughout this current situation.
The Oxford Cat Clinic Team