COVID 19 Service Updates

Updated on May 12th 2020 at 5PM

 

We are committed to looking after your cat while limiting the spread of coronavirus. We want to ensure the safety of our clients, our team and the general public; in this way we hope to continue to provide this care over the coming months.

 

PLEASE DO NOT ARRIVE AT THE CLINIC WITHOUT AN APPOINTMENT – PHONE FIRST

The Oxford Cat Clinic is still here to help, providing Gold Standard Veterinary Care to all our patients. However in line with government guidance on self-isolation and social distancing, and following British Veterinary Association guidelines, there are some important changes to our normal consulting process.​ Please note: Telephone lines may be busy; if you are hearing a ringing tone or are put on hold please be patient.

The Oxford Cat Clinic remains open for all our Marston and Botley clients. However, we have temporarily had to close our Marston Clinic BUT we are continuing to serve ALL our clients from our Botley Hub. We are operating a closed-door policy – ie no client is allowed on the premises except in exceptional circumstances. Our team work in smaller numbers and observe social distancing, PPE rules apply to keep everybody safe.

We are eagerly waiting to chat with you by telephone, offering our usual comprehensive service from our team of cat-experts.

All cases will be triaged during this initial telephone conversation. Many non-urgent or routine concerns can be resolved by telephone consultation, without the need to visit the clinic. Urgent and emergency cases may be directed to the clinic, following special guidelines below.  

If your cat does need to visit the clinic please make sure you have a secure basket and a charged mobile phone with you. Let us know when you arrive at the clinic and, when we are ready, we will ask you to place your  basket on the doorstep. You can then return to your car while we collect the basket and bring it into the practice. We will wipe the handles before picking the basket up and upon returning it. 

We are still operating our veterinary hospital and external referral service behind closed doors.

Thank you for your cooperation and understanding throughout this current situation.

The Oxford Cat Clinic Team

It doesn’t need to be an emergency!

Any condition that may deteriorate to become a welfare concern should be seen. We all know how cats hide their illness, so we are anxious to speak to you as soon as you recognise that your cat is unwell. In the first instance we recommend a telephone appointment where the vet can discuss the next step. Don't feel you need to try and decide whether or not to seek advice. If you are worried we are here to help. The first consultation is charged - and if we then decide the cat should be seen immediately there is no additional consultation fee - just the cost of any procedure or medication required. Appointments can be booked via our website.

6 Month & Yearly Routine Health Checks & Vaccinations ("Booster") for Adult Cats

We encourage a 6-monthly health assessment for every cat. In the current climate we are delaying all annual boosters for 2 months. We would like to reassure owners that your cat will not be put at any risk by this delay.

Telephone Consultation

20 minute telephone 

consultations with a vet or a veterinary nurse to discuss your concerns are by appointment only; to access our telephone consultation service directly please book on line here.

 

If you are unsure please ring for advice. More detailed histories, with or without photos, can be e-mailed in advance to enquiries@oxfordcatclinic.co.uk

 

Please put your cat’s name, your surname and postcode in the subject line.

Payment is over the phone in advance or at the time.

Kitten, 1st Annual Vaccinations & 2nd Vaccinations

We are prioritising the vaccinationof kittens and cats in the first year of life. You will be asked to bring your kitten/cat to the Clinic and asked to wait outside. We will then collect a brief history from you and your kitten will be collected from you at the door. Your vet will then carry out a full physical health assessment, give the vaccination if appropriate and discuss any findings with you by phone. Your cat will then be handed back to you.

Emergencies

Some cases do need to be seen at the hospital without delay. For example any cat that has been involved in major trauma, has suffered blood loss, has difficulty breathing or has an eye injury will be directed to come down to the clinic at an appointed tme for direct examination. Please ring us on 01865 243000 and press 1 iff you think you have an emergency and need further advice.

Ordering of Medicine and Food

Due to the current situation we ask that you please give us as much notice as possible when re-ordering food and medicines for your cat. Due to a decline in delivery drivers, our supplies will arrive less regularly than usual. Once your order is placed we will call or text you wen it is ready to arrange pre-payment over the phone, and collection from our clinic doorstep during business hours. Alternatively we have a courier service available for drugs (not food) for £9.00. Please allow 7 - 10 days for courier delivery. To place an order please click below. We also now have a delivery option on our Cat's Whiskers Reward Plan.

Cat's Whiskers Health Plan Delivery Sign Up

Food

Flea & Wormer

Prescriptions

Neutering

In line with professional guidance on the subject, we recognise the importance of neutering cats to prevent unwanted pregnancies and other related health and behaviour issues. Please contact us if your cat requires neutering.

Hospitalisation

We are still admitting cases that require hospitalisation into our hospital, where they will be cared for as usual by our dedicated team. Unfortunately, at this time if a pet is hospitalised at our facility, visits will not be permitted except in exceptional circumstances

E-Mails

We monitor e-mails regularly but they are not monitored constantly, so please do not use e-mails to report an urgent case. We will occasionally request photos or videos via e-mail to support a telephone consultation.

Sanitisation - Personal & Surfaces

We have increased the frequency of cleaning and disinfection of all surfaces. If you are asked to enter the building please follow instructions from our team regarding movement on site and sanitise and/or wash hands on arrival and before leaving.

Website

To help us help you please use our website forms as much as possible. You can order food, prescriptions and book appointments directly from the site.

Vulnerable & Self-Isolating Adults

If you are affected by Covid 19, PLEASE DO NOT ATTEND THE CLINIC, please call us. We will find a way of giving your cat essential care. If you are concerned about pet food and medical supplies please ring us to discuss options and make a plan. 

The Oxford Cat Clinic BOTLEY

78A West Way

Botley

Oxford

0X2 9JU UK

Phone: 01865 243000

E-mail: enquiries@oxfordcatclinic.co.uk

 CURRENTLY CLOSED

The Oxford Cat Clinic MARSTON

24 Cherwell Drive

Marston

Oxford

0X3 0LY UK

Phone: 01865 950700

E-mail: marston@oxfordcatclinic.co.uk

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