COVID 19 Service Updates
COVID UPDATE - 5th January 2021
In light of the government’s announcement that the country will again enter lockdown, we are writing to let you know how this affects our planned working practices.
In the main there will be little change to our current working practices outlined in our email dated 24th December 2020. The only significant change is that we will again be delaying the vaccinations of adult cats for 3 months. We will continue to vaccinate kittens as normal and to give 1st booster vaccinations when they become due.
Please be reassured that we are still here for you, working in a COVID-safe way. You are still able to come to the practice when necessary for your cat’s wellbeing. If you are at all worried about your cat’s health please call us. As with humans, delaying a visit to the vets can lead to your cat becoming sicker than they need to. Telephone and video consultations are available.
For those of you who are shielding we will continue to provide distanced support in every way we can.
We again would like to thank you all for your support and understanding during this difficult time.
Please remember that whatever your situation do not bring your cat to us without booking an appointment. Our online booking service is currently suspended due to the complexities of the situation so please call us to book an appointment
Please bring your cat in a secure and labelled carrier, and yourself with a coat and charged mobile phone, ringing us as you arrive.
Due to demand for appointments, please be patient, we do hold a number of "same day" appointments back for very sick cats.
The Oxford Cat Clinic is here to help, providing Gold Standard Veterinary Care to all our patients.
We are eagerly awaiting your call, offering our usual comprehensive service from our team of cat-experts.
During COVID 19 we have made three important changes to our normal consulting process:
VISITING THE CLINIC WITH YOUR CAT
All visits are by appointment only
We examine your cat in the clinic but consult with owners by telephone
No owners are allowed inside the clinic, except in the case of cat-euthanasia or other exceptional circumstance
Before leaving your home please check:
That you know which clinic you are expected at
That your mobile phone is charged
That your cat-box is secure and labelled
When you arrive at the Clinic please:
Call reception to let us know you have arrived
Bring your cat in the secure, labelled basket to our doorstep where the receptionist will accept your cat, allowing you to return to your car. We will wipe the handles with COVID disinfectant before picking the basket up and upon returning it.
Please don't worry about your cat being in the clinic on his or her own - they are in safe and loving hands all the time, and although you are not in the same room with your cat you are still very much involved in the veterinary consultation
The vet will call you on your mobile phone to speak to you about any worries and concerns you may have regarding your cat and to discuss any findings, treatment plans and costs involved
Once your cat is ready to return home we will ring to collect telephone payment and to let you know we are about to bring you cat to the door, or if your cat is being admitted the nurse or vet will come to the car-park with the consent form for you to sign
By applying these restrictions we ensure the safety of our clients, our team and all our families.
Within the clinic, our teams are observing social distancing where possible and PPE rules apply to keep everybody safe.
This will allow us to continue providing care for our patients and keep our two sites open over the coming winter.
Botley or Marston?
Because of the increase in telephone-consulting, telephone lines may be busy. Please be patient - we will pick up your call as soon as we can.
To increase efficiency, phone-calls can be answered at Botley or Marston. The receptionist should state CLEARLY which clinic you are talking to
but always double-check if you are not sure
PLEASE DO NOT ARRIVE AT EITHER CLINIC WITHOUT AN APPOINTMENT – PHONE FIRST
BOTLEY 01865 243000: Open 8 am to 6:30 pm Monday to Friday
MARSTON 01865 950700: Open 8 am TO 5.30 pm Monday to Friday
WEEKENDS BOTLEY CLINIC ONLY: SATURDAY 9 am to 2 pm and SUNDAY 9 am to 12 pm
Emergencies: outside our regular opening hours please call our Out of Hours service on 01993 811355
EXTERNAL REFERRALS AND VETERINARY HOSPITAL
Our referral service and veterinary hospital are fully operating but behind closed doors as outlined above.
Thank you for your cooperation and understanding throughout this current situation.
The Oxford Cat Clinic Team