COVID 19 Service Updates
Updated on March 27th 2020 at 5PM
We are committed to looking after your cat while limiting the spread of coronavirus. We want to ensure the safety of our clients, our staff and the general public; in this way we hope to continue to provide this care over the coming months.
PLEASE DO NOT ARRIVE AT THE CLINIC WITHOUT AN APPOINTMENT – PHONE FIRST
We are waiting to speak to you!
Lines may be busy; if you are hearing a ringing tone or are put on hold please be patient.
The Oxford Cat Clinic is still here to help, providing Gold Standard Veterinary Care to all our patients. However in line with the new guidance on self-isolation and social distancing announced this week, and following British Veterinary Association guidelines, there are some important changes to our normal consulting process.
We are eagerly waiting to chat by telephone, offering our usual comprehensive service from our team of cat-experts. All cases will be triaged during this initial telephone conversation. Many non- urgent or routine concerns can be resolved by telephone consultation, without the need to visit the clinic. Urgent and emergency cases may be directed to the clinic, following special guidelines below.
We are still operating our veterinary hospital service behind closed doors - but we are only able to physically examine urgent and emergency cases. They may be offered onsite treatment and possible admission into our hospital.
GUIDE-LINES IN PLACE AT OUR CLINIC TO REDUCE SPREAD
REDUCED NUMBERS ON SITE / REDUCED INTER-PERSONAL CONTACT
When a visit to the clinic is deemed necessary, we are spacing out appointments with only one client on the premises at a time. Please announce your arrival by phone and wait outside. The veterinary surgeon or nurse may conduct some of the verbal part of the consultation by telephone. Either you will be called in or a nurse will bring in your cat for examination, as appropriate. Ongoing consultation may be conducted by telephone. Where clients are permitted to enter the building, they should maintain at least 6 feet / 2 metres of space between other clients and team members in common spaces. After admission your cat will be examined in the Clinic in the usual way. Advice will be given and discussions will take place about the options for their treatment - again this will be over the telephone.
EXPOSURE TO COVID 19
If clients have been exposed to COVID-19, had close contact with someone who has, or are experiencing symptoms, and their cat needs emergency veterinary care, please call us on 01865 243000/01865 950700.
We will be able to advise you on how your cat can receive the care they need.
Thank you for your cooperation and understanding throughout this current situation.
We hope that you remain safe and well. If you have any questions or are worried about your cat’s health, please call us: We will always do our best to help.
The Cat Clinic Team