COVID 19 Service Updates
Updated on August 12th 2020 at 3PM
We are committed to looking after your cat while limiting the spread of coronavirus. We want to ensure the safety of our clients, our team and the general public; in this way we hope to continue to provide this care over the coming months.
PLEASE DO NOT ARRIVE AT THE CLINIC WITHOUT AN APPOINTMENT – PHONE FIRST
The Oxford Cat Clinic is still here to help, providing Gold Standard Veterinary Care to all our patients. However in line with government guidance on self-isolation and social distancing, and following British Veterinary Association guidelines, there are some important changes to our normal consulting process. Please note: Telephone lines may be busy; if you are hearing a ringing tone or are put on hold please be patient.
MARSTON IS CURRENTLY OPEN 9AM TO 5PM MONDAY TO FRIDAY and WE ARE NOW OPEN FOR ROUTINE ANNUAL VACCINATION REVIEWS!
From September 1st 2020 MARSTON will increase opening hours from those above to Monday to Friday 8am to 6pm. A WEEKEND service will be available at our BOTLEY Clinic.
Our BOTLEY Clinic is open as normal 8am to 6:30pm Monday to Friday and at WEEKENDS SATURDAY 9am to 2pm and SUNDAY 9am to 12pm
For any emergencies outside are regular opening hours when neither of our Clinics are open please call our Out of Hours service on 01993 811355
FOOD AND MEDICATION ORDERS
Please be aware that all food and medications should be pre-ordered. It is really helpful to us, where possible, if you could order through the website to ease pressure on phone lines. Please state your preference for surgery collection (Botley or Marston) or for £9 courier delivery. We will ring you for over-the-phone payment when the items are ready for collection or ready to be sent for courier delivery. Please note courier delivery is currently taking 7 - 10 days. If collecting we advise you double-check with the surgery site (Botley or Marston) before setting off so that we can get your items ready.
WHEN YOU GET TO EITHER CLINIC
We are operating a closed-door policy – ie no client is allowed on the premises except in exceptional circumstances. When you arrive at the Clinic please call the relevant Clinic to let us know you have arrived. We will then ask you to put your cat, in your secure basket, on the doorstep. You can then return to your car while we collect the basket and bring it into the practice. We will wipe the handles before picking the basket up and upon returning it. Please don't worry, these are strange times but your cat is in safe hands. The vet will call you on your mobile phone to speak to you about any worries and concerns you may have regarding your cat and to discuss any findings, treatment plans and costs involved. You may not be in the same room as the vet but you are still very much involved in the veterinary process.
Our teams are observing social distancing and PPE rules apply to keep everybody safe.
We are eagerly awaiting your call, offering our usual comprehensive service from our team of cat-experts.
EXTERNAL REFERRALS AND VETERINARY HOSPITAL
Both our external referral service and veterinary hospital are also in full operation but also still behind closed doors as outlined above.
Thank you for your cooperation and understanding throughout this current situation.
The Oxford Cat Clinic Team